PART-TIME -EDUHERO CUSTOMER SERVICE REPRESENTATIVE
.Job Goal: Provide
exemplary customer service to Eduhero districts, ensuring a seamless and
personalized customer experience. Actively collaborate with schools, ESC, and
interdepartmental personnel to address inquiries, resolve issues, and guide the
effective use of the Eduhero platform.
QUALIFICATIONS
• High School Diploma required• Secretarial experience is required.
• Experience in public education and school processes preferred.
• Experience analyzing and resolving problems and meeting deadlines.
SPECIAL KNOWLEDGE & SKILLS
• High degree of professionalism with strong public relations and communication skills.
• Assist with contracts, billing, and research for new clients.
• Ability to establish rapport and collaborate with schools, ESC personnel, and stakeholders.
• Excellent organizational, planning, and problem-solving skills.
• Proficient in computer use, including document and spreadsheet production.
• Capable of supporting customers through phone, online chat, email, or videoconference.
• Ability to handle multiple tasks independently and collaboratively.
• Ability to conduct online and in-person training and share feedback with teammates.
• Attention to detail and initiative in technical support and onboarding.
MAJOR RESPONSIBILITIES
• Provide Eduhero support and manage subscriptions
.• Onboard and conduct regular check-ins with clients.
• Educate district administration on best practices and control panel usage.
• Assist with contracts, billing, and research for new clients.
• Collaborate with the web development team and manage documentation.
• Ensure timely and within budget project delivery.• Other duties as assigned.
TERMS OF EMPLOYMENT
• Commensurate with experience
EQUIPMENT USED
• Standard office equipment, including personal computer and peripherals.
WORKING CONDITIONS
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motions, including frequent keyboarding and use of a mouse; occasional reaching.
• Lifting: Occasional light lifting and carrying (less than 15 pounds).
• Environment: May work prolonged or irregular hours.
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.
APPLICATIONS DETAILS
To complete an application, visit www.esc6.net Contact: Robbie Moralez, rmoralez@esc6.net 936-435-8264
QUALIFICATIONS
• High School Diploma required• Secretarial experience is required.
• Experience in public education and school processes preferred.
• Experience analyzing and resolving problems and meeting deadlines.
SPECIAL KNOWLEDGE & SKILLS
• High degree of professionalism with strong public relations and communication skills.
• Assist with contracts, billing, and research for new clients.
• Ability to establish rapport and collaborate with schools, ESC personnel, and stakeholders.
• Excellent organizational, planning, and problem-solving skills.
• Proficient in computer use, including document and spreadsheet production.
• Capable of supporting customers through phone, online chat, email, or videoconference.
• Ability to handle multiple tasks independently and collaboratively.
• Ability to conduct online and in-person training and share feedback with teammates.
• Attention to detail and initiative in technical support and onboarding.
MAJOR RESPONSIBILITIES
• Provide Eduhero support and manage subscriptions
.• Onboard and conduct regular check-ins with clients.
• Educate district administration on best practices and control panel usage.
• Assist with contracts, billing, and research for new clients.
• Collaborate with the web development team and manage documentation.
• Ensure timely and within budget project delivery.• Other duties as assigned.
TERMS OF EMPLOYMENT
• Commensurate with experience
EQUIPMENT USED
• Standard office equipment, including personal computer and peripherals.
WORKING CONDITIONS
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting
• Motion: Repetitive hand motions, including frequent keyboarding and use of a mouse; occasional reaching.
• Lifting: Occasional light lifting and carrying (less than 15 pounds).
• Environment: May work prolonged or irregular hours.
• Mental Demands: Work with frequent interruptions; maintain emotional control under stress.
APPLICATIONS DETAILS
To complete an application, visit www.esc6.net Contact: Robbie Moralez, rmoralez@esc6.net 936-435-8264
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